Service 03
The Service Academy
Training that turns staff into hosts: standards, etiquette, product knowledge and the quiet choreography of great service.
In brief
Great service is rehearsed until it looks effortless. The Academy delivers on-property training built around your standards — from first-day inductions to advanced sommelier, butler and leadership programmes — and leaves your senior team equipped to keep teaching after we go.
What you receive
Induction and brand-standards programmes for new hires
Floor coaching in service sequence, etiquette and upselling
Train-the-trainer certification for heads of department
Mystery-guest audits with written, actionable feedback
Enquiries
Tell us about your house.
A short note is enough — we will come back to you the same working day, with people not brochures.
hello@abessence.com